Age Verification

From 1st October 2015, under the Children and Families Act 2014 you have to be over the age of 18 to purchase eliquid and electronic cigarettes.

In order to ensure that we meet these requirements we may need to perform an electronic identity check. By placing an order you confirm you are happy for us to perform these checks using the information you provided at registration.

We use your name, date of birth and billing address to perform automated identity checks when you place your first order with us. Once you have been verified we will not perform any additional checks.

We use a 3rd party platform to confirm your age by performing a "soft lookup" of your credit record which contains information provided by the electoral roll, births and deaths register and other credit agencies.

The checks we run will have no impact on your credit rating and are simply used to verify you are over 18 and will in turn help to provide you with an improved service. Vapemate does not store any data returned by the credit reference agencies. Credit Reference Agencies who perform the electronic identity checks must keep a record when anyone looks at your credit report. This is so that you know who has looked at your report, when and why. The check will only be visible to you and the Credit Reference Agency.

If we are unable to automatically verify your age we may request further information from you (such as a passport or driving license number) so we can perform additional checks. If we are unable to verify your age then your order may be cancelled and a refund issued to your original payment method.

For more information about your privacy please see our privacy policy.

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