Delivery

Christmas and New Years

Last Posting Dates before Christmas;

  • 20th December - Standard Delivery
  • 21st December - Royal Mail Tracked 24
  • 23rd December - Special Delivery

Royal Mail will not be carrying out deliveries and collections on 25th December, 26th December and 1st January.

Office closures;

  • 24th December - Customer Services will close at 1pm.
  • 25th December - Customer Services will be closed all day.
  • 26th December - Customer Services will be closed all day.
  • 31st December - Customer Services will close at 1pm.
  • 1st January - Customer Services will be closed all day.

We dispatch all orders, 7 days a week

All UK orders over £10 are sent FREE via our Standard Delivery option. All parcels are securely shipped in plain, unbranded jiffy bags. Our returns address is included on the label in very small font for insurance & legal purposes, this does contain our company name 'ECIGW LTD'.

    Standard Delivery

    • Free on all orders over £10
    • £2.49 on all orders under £10
    • Sent via Royal Mail First Class or Royal Mail Tracked 48hr depending on the size of the package
    • Estimated delivery time is between 3 and 5 days. This is not guaranteed. Please allow up to 10 working days
    • For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday

    Royal Mail Tracked 24

    • £1.99 on all orders over £10
    • £3.99 on all orders under £10
    • Sent via Royal Mail Tracked 24hr
    • Royal Mail Tracked services are only an estimate. Estimated delivery time is between 1 and 3 days. For guaranteed next day delivery, please select our Royal Mail Special Delivery service
    • Tracked 24hr shipments can take up to 7 days to be delivered
    • For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday.

      Royal Mail Special Delivery (Next Day Guaranteed)

      • Free on all orders over £75
      • £6.99 on orders from £10 up to £74.99
      • £7.49 on all orders under £10
      • All deliveries must be signed for upon delivery.
      • A £1.50 surcharge is applied for all Saturday and Sunday deliveries
      • For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday
      • For deliveries to the Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Isle of Wight & Jersey, please allow 2 to 5 days. Saturday and Sunday delivery is also not available in the areas listed above
      • On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event

        International Delivery Options

        Europe Courier Delivery

        • £19.99 on all orders.
        • Shipped via UPS International services.
        • Expected 1 to 4 days, (subject to customs clearance).

        For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

        Rest of the World Courier Delivery

        • £39.99 on all orders
        • Shipped via UPS International services
        • Expected 3 to 7 days, (subject to customs clearance).
        • For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

        All international orders are sent by UPS. We cannot take any responsibility for missing items.

        When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. By placing an international order (shipping outside of UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, or returned to us, we will NOT be responsible for the losses, product, or shipping refunds

        Restrictions

        We operate an age verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 03301 079912 or email cs@vapemate.co.uk

        Orders placed on Saturday may arrive on a Sunday with Royal Mail due to their 7-day-a-week service, otherwise, all weekend dispatched orders will arrive on Monday.

        All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments
        We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via our Courier options available at checkout. These shipments are limited to 2 batteries per order

        We refuse any liability for seized goods or additional custom fees. You are responsible for any items once they have left the UK postal system

        We are unable to group two or more distinct orders placed separately and shipping fees will apply to each order

        If any orders are returned by the mail company due to an incorrect address, unfortunately you will incur additional delivery charges in order for us to re-ship your order

        In the unlikely event one or more of your eliquids leak before taking delivery of your order, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination