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Shipping  &  dispatch

Free UK shipping available for orders over £30. We ship to anywhere on the planet for only £9.99. Tracked and timed services available!

vapemate

Shipping & Dispatch

Shipping & Dispatch

Standard delivery orders are usuaully shipped within 24 hours although we aim to ship the same day if you order before 3pm. After particulalry busy weekends and bank holidays some orders may take a little longer to dispatch. Please email us if your order is urgent. Special Delivery or Courier Delivery orders placed before 3pm will be dispatched the same day. Special Delivery & Courier Delivery orders placed after 3pm will be dispatched the next working day.

Click & Collect orders placed before 5pm will be ready the same day for collection. You will receive an email notifying you when your order is ready to collect. Click & Collect orders can be collected 7 days a week between 8am and 8pm.

We currently ship orders Monday to Saturday. Orders placed after 3pm Monday to Friday and after 11am Saturday will not be dispatched until the following business day. Please try to bear this in mind when ordering before weekends or bank holidays. We dont want to see you juiceless!

IMPORTANT: If your order hasn't arrived, you must notify us within 21 days from the date of your order for us to consider it missing. 

FREE SHIPPING

  • UK orders over £30 will be shipped free of charge via Royal Mail 24 service.
  • UK orders over £50 will be shipped free of charge via Courier Delivery.
     

SHIPPING OPTIONS

OPTIONPRICEDESCRIPTION
Royal Mail 24 (1st Class Post) £1.99 Delivery usually 2-3 working days 
Courier Delivery (Mon-Fri) £4.99 Delivered next working day before 5pm, tracked to your door *
Courier Delivery (Saturday) £16 Saturday delivery, tracked to your door *
Special Delivery £6.50 Delivered next working day before 1pm, tracked to your door *
Worldwide £9.99 Delivery times vary depending on location 
Click & Collect N/A Collect from our production facility in Romford, Essex (open 7 days a week, 8am-8pm)


Shipping Terms

  • When using Royal Mail 24 (First Class post) service, we will not consider your order missing or late for 10 post days. If you require a guaranteed delivery date, we recommend one of the tracked services available during checkout.
  • Orders placed after 3PM on Friday and through the weekend (including Bank Holidays) will be dispatched the next working day.
  • At certain times of year when the postal system is busier, orders may take a little longer to arrive and we ask that you wait an additional 3 post days (mon-sat), before contacting us.
  • If you require urgent delivery please use either the Special Delivery or Courier Delivery option when placing your order.
  • Items sent by a tracked service such as Special Delivery, Courier Delivery or Worldwide, will require a signature on receipt. It is your responsibility to ensure that someone is available to sign for your order.
  • Worldwide shipping is available for £9.99 but delivery times will vary depending on your location.
  • If your order hasnt arrived, you must notify us within 21 days from the date of your order for us to consider it missing. 
  • All UK orders over £30 will qualify for free Royal Mail 24 (standard UK First Class post) service.
  • All UK orders over £50 will qualify for free Courier Delivery service.
  • FREE shipping is for UK orders only.

 

*These services are next working day only. Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles & Isle of Wight are a two day service for both Royal Mail Special Delivery and DPD Courier Delivery. Please check the links for more information. Saturday delivery is not available in the areas listed.

Please see our full terms and conditions for more information.