Login or Register

Terms  &  conditions

We like to think that buying from Vapemate is simple and straightforward, but should you need to check any of the small print this is the place to do it!


Terms & Conditions

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Vapemate relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Vapemate' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Vapemate reserve the right to change the terms and conditions of VM Points without prior notice.
  • Vapemate are not a pharmaceutical company and we do not manufacture, produce or sell medicinal products.
  • The electronic cigarette is sold as an alternative to smoking and not a 'quit smoking' aid. For smoking cessation advice, we recommend that you contact your GP.
  • Eliquid contains nicotine and should always be handled and stored in a safe manner. Specifically, store the product in a safe place and out of the reach of children.
  • Before combining products which are sold seperately, such as atomisers/cartomisers and batteries, you should check the compatibility. If in doubt, contact us before making your purchase.
  • By placing an order with Vapemate you confirm that you are over 18 years of age and have read and agreed to our terms and conditions.
  • You are responsible for providing the correct details and shipping address when creating an account or placing an order on the site. We cannot be held responsible for the non arrival of goods, due to incorrect or incomplete details being submitted at the time of ordering.
  • You have 7 days from the date you make your payment to cancel your order, however as we aim to ship all items within 24 hours you can return the order to us unopened and in its original condition to receive account credit or a full refund (customer to pay shipping costs). This does not apply to eliquid.
  • Eliquid is a consumable item and due to hygeine reasons we cannot take bottles of eliquid back into stock.
  • We cannot accept returns of eliquid or any product containing eliquid. We recommend purchasing smaller bottles when trying new flavours.
  • When returning an item, it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required.
  • The product warranty will run from the date you receive you order.
  • Read our Warranty & Returns page for specific product warranty detail.
  • Vapemate can only offer a warranty on faulty products.
  • Please read through our Shipping & Dispatch and Warranty & Returns policies, before making an order with us and if you do not agree to our terms, please do not place an order.
  • Vapemate cannot be held responsible for damage or injury to persons or property caused by improper or irresponsible use of eliquid, vaping devices, electronic cagarettes or associated products.
  • Earning VM Rewards requires a minimum referral order value £5. Collect 150 points for registration and then 5 points per order for all future orders.
  • We reserve the right to deduct VM Rewards or take other corrective action where there has been abuse of the rewards system.
  • Vapemate may use the details you provide at registration to verify you are over 18. See our Privacy Policy for more information.

Please wait...