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Terms & Conditions

We like to think that buying from Vapemate is simple and straightforward, but should you need to check any of the small print this is the place to do it!

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Vapemate relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Vapemate' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the customer, user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Vapemate reserve the right to change the terms and conditions of VM Points without prior notice.
  • Vapemate is not a pharmaceutical company and we do not manufacture, produce or sell medicinal products.
  • The electronic cigarette is sold as an alternative to smoking and not a 'quit smoking' aid. For smoking cessation advice, we recommend that you contact your GP.
  • Eliquid contains nicotine and should always be handled and stored in a safe manner. Specifically, store the product in a safe place and out of the reach of children.
  • Before combining products which are sold seperately, such as atomisers/cartomisers and batteries, you should check the compatibility. If in doubt, contact us before making your purchase.
  • By placing an order with Vapemate you confirm that you are over 18 years of age and have read and agreed to our terms and conditions.
  • You are responsible for providing the correct details and shipping address when creating an account or placing an order on the site. We cannot be held responsible for the non arrival of goods, due to incorrect or incomplete details being submitted at the time of ordering.  In the case of international shipments, you are responsible for any customs taxes incurred. Please be aware that some countries customs' laws may prevent delivery of eliquid and related products, and we cannot be held responsible for non arrival of an item in these circumstances.  It is your responsibility to be aware of the relevant legislation in the country that is receiving the goods.
  • You have 14 days from the date you make your payment to cancel your order.
  • Eliquid is a consumable item and due to hygiene reasons we cannot take bottles of eliquid back into stock.
  • When returning an item, it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required.
  • If you purchase items under a promotion and return them, Vapemate reserves the right to charge full price for any items you have kept that would subsequently fall outside the terms of the applied promotion as a result of the return.  This may include free gifts or discounts applied to the whole basket that would no longer apply if enough items were returned to make the promotion invalid.
  • The product warranty will run from the date you receive you order.
  • Read our Warranty & Returns page for specific product warranty detail.
  • Vapemate can only offer a warranty on faulty products.
  • Only one promotional code may be used in one single transaction.  Codes may not be 'stacked' unless otherwise stated. We reserve the right to alter a promotion without notice.
  • On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned.  We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event.
  • Please read through our Shipping & Dispatch and Warranty & Returns policies, before making an order with us and if you do not agree to our terms, please do not place an order.  Any special delivery instructions requested of a courier, for example 'leave with a neighbour', are made at the customer's own risk.
  • Vapemate cannot be held responsible for damage or injury to persons or property caused by improper or irresponsible use of eliquid, vaping devices, electronic cigarettes or associated products.
  • Earning VM Rewards requires a minimum referral order value £5. Collect 150 points for registration and then 5 points per order for all future orders.
  • We reserve the right to deduct VM Rewards or take other corrective action where there has been abuse of the rewards system.
  • Vapemate may use the details you provide at registration to verify you are over 18. See our Privacy Policy for more information.

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